Tag Archives: consumer protection

I canceled my Airbnb reservation within the appropriate time frame. Why aren’t they refunding my money?

My question is about Airbnb. I canceled my one-night reservation, which had a free cancellation option and should have been no problem getting a refund, at least six weeks before the stay date. This was a month ago. Since then I have written to the help/support chat page 13 times, made four phone calls and… Read More »